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The latest SwiftDesk customer support features
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Product
08 Jun 2021
The latest SwiftDesk customer support features
We've been busy at SwiftDesk creating lots of great features to help you provide fast, consistent customer service to your customers. Here's what is new.
Product
18 Jun 2020
Support customers via SMS with SwiftDesk
Provide customer support via SMS using the new SwiftDesk integration with Twilio. Manage enquiries from a single inbox across all your contact channels.
Product
09 Jun 2020
Creating conversations with the SwiftDesk API
With the new SwiftDesk API you can create conversations directly from your own website or application, making it easy to use SwiftDesk with your own forms.
Product
18 Feb 2020
Faster customer support with SwiftDesk reply templates.
Accelerate your customer response times and stay productive with SwiftDesk reply templates - Our new feature for fast, accurate customer support.
Product
17 Feb 2020
SwiftDesk now integrates with Shopify
Provide faster support to your customers with synchronized contact information and recent Shopify order history available directly in your SwiftDesk help desk.
Product
07 Feb 2020
SwiftDesk now integrates with Slack
Get notified of customer emails instantly in your Slack workgroup with the Slack integration for SwiftDesk.
Product
25 Jan 2020
SwiftDesk screenshots
Want to see what SwiftDesk looks like? Here's some of the latest screenshots from the SwiftDesk customer support platform.
Product
21 Jan 2020
SwiftDesk releases live chat feature
Support your customers in real-time on your website with SwiftDesk's new live chat feature.
Product
29 Dec 2019
SwiftDesk roadmap for 2020
In 2020, we're adding live chat, multilingual support, reply templates and blogs to the SwiftDesk customer service platform - and that's just the beginning.
Product
05 Dec 2019
Embed your knowledge base with SwiftDesk Widgets
SwiftDesk's new Widgets feature means your customers can search your knowledge base and leave you a message without leaving your website.
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