Hi, we're SwiftDesk. We provide software so you can support your customers quickly and efficiently through email, live chat, and self-service knowledge bases.
We built SwiftDesk to be a fast, high-performance customer support application with a simple, approachable user interface that makes it easy to learn - and we did it at a price point much lower than our competition.
We have a ton of great features in place, and we are always busy creating new ones. We don't have versions or major scheduled releases - we like to move much faster than that. So you'll see new features come to SwiftDesk very regularly.
We're based on the Gold Coast in Australia - but we support businesses worldwide. We are the same team that made UltimateCSR, a call center performance application used by over 75,000 people in over 100 call centers globally.
Through UltimateCSR, we've supported some of the world's largest technology brands, and gained a wealth of experience delivering quality, high-availability business software to customer service teams.
We believe that with the right talent, creating robust, approachable software that solves business problems doesn't need to be expensive. We've forgone the expensive office, and chosen to be based remotely. Our team all work where they are most comfortable and most productive - while enabling us to deliver SwiftDesk at a very low price.
We're self-funded, and a division of 4thPortal - A business software company trading since 2013.
We know you have a lot of options for customer support and help desk software - Here's how we stand out:
We believe in a simple, per-user pricing structure - with no additional plans or upgrade fees to unlock any of our features. We want our customers to know that they can enjoy everything we have and everything we add in the future, without it requiring plan upgrades or extra fees.
SwiftDesk was built from the ground up with support for multiple brands in mind - so you can manage emails, chat, knowledge bases, and user access for multiple businesses with a single subscription. Customer emails and live chats are presented together in consolidated views so you can stay productive.
SwiftDesk lets you create new brands and knowledge bases as you need them - without any change to your costs. Just one price per user is all you need to pay.