This month at SwiftDesk we've launched a completely new version of our embeddable customer service widget. It has a range of significant improvements across the board.
Just in case you are not familiar with it, let's back up a moment and talk about what the widget is. The SwiftDesk widget is a small utility you can integrate on your website. It empowers your customers to interact with you via SwiftDesk without leaving your website.
It all starts by clicking this button.
Once launched, your customers can explore your knowledge base, start a live chat with you, or send you a message you can reply to later.
Widgets give you an excellent opportunity to capture leads and start having conversations with potential customers of your business. With the integrated knowledge base feature, you can also help them find the information they are looking for without leaving your main website.
Getting the widget to appear on your website requires a small line of code to be added. We've found all major website builder products make this very easy to do, but our support team is there to help if you have trouble.
Once added, the widget will automatically appear when customers visit your website.
You can have a very professional support offering appearing on your website in just a couple of minutes.
When you want to provide live chat support, sign in to SwiftDesk and set your status to available - that's it. SwiftDesk will only present the live chat option to your customers when it detects that you are online and available to answer.
We've packed a ton of new features and improvements into the latest version. Here's what is new in the redesigned widget:
The new version is already live. For existing customers - there's nothing you have to do. We recommend checking out at least the custom chatbot image for your branding.
With the Swiftdesk widget you can embed your customer service directly on your website. Help customers explore and engage with your business and make a great first impression with a professional support offering.