As your business grows and customers start to reach out to you more frequently, and across more channels, you need a customer support solution to help. This is what SwiftDesk is - A customer support application that can help you to manage conversations with your customers over email, live chat, SMS, and Facebook. All from one place.
With SwiftDesk, you don't need to switch to different applications and devices to answer your customers - and you don't need to give the whole team access to your Facebook page and email to manage messages. Just create an account, configure your integrations, add your team, and you're good to go. We've brought everything together, so you only have one place to go to handle your support inquiries.
Customer support software helps capture inquiries from your customers, collaborate as a team to resolve their concerns, send replies out to them, and keep track of their resolution.
If you're handling inquiries from your customers via your website, email, SMS, live chat, and Facebook, you could use an application like SwiftDesk. We'll bring all those conversations together so you and your team can manage them from one place. You won't need to worry about issuing any other access or remembering to check in different places for new messages - simply log in to SwiftDesk, and everything will be there.
As well as bringing your conversations together and making it easy to see who is working on each conversation, we also add tools to help you reply as swiftly as possible. We have reply templates that will automatically merge in your customer's name, the ability to search your knowledge base and drop in links while composing a reply, and we'll keep you moving across channels and even brands without any downtime changing systems or logins.
Once your business has grown to have multiple people working on customer support, you can really benefit from a customer support software solution. With SwiftDesk, your team will see which conversations each other is working on (or even looking at), and leave internal notes to centralize communication as you work to resolve issues across shifts.
With a knowledge base, you'll increase your web presence with SEO-optimized, branded support articles. You can increase the chances of new customers finding you, help customers find answers to their questions immediately, and reduce your support load all at the same time.
We've been there - and we know it's tough. When you are just starting, or if you prefer a business of one, it can be incredibly demanding on your time. SwiftDesk can help you stay on top of your support, and produce professional knowledge base content just like the bigger brands.
Our live chat system knows when you are online and available, conveniently offering your customers the chance to chat only when you want to. All you need to do is log on to when you are ready to do support.
Before we built SwiftDesk, we created UltimateCSR - A call center management application that attracted over 75,000 users across five years. We supported some of the world's leading brands and biggest customer service teams - including teams of up to 22,000 agents. We know how to scale. We are very experienced in providing scalable, reliable, high-availability systems for critical customer service operations.
And unlike our competitors, our enterprise rates are cheaper per user. Not more expensive. Just get in touch, and you'll be amazed at how fast we partner with you on a support solution, and how much money you can save.