Chat with customers,
right on your website.

Your customers are on your website right now. Live chat supports them where it matters - and when it matters most.

SwiftDesk Live Chat

Live chat software.

Provide your customers and leads with the help they need in real-time, so you never miss an opportunity for your business.

Increase conversations and sales

Help your customers right when it is most critical - while they are on your website, deciding whether to do business with you.

Demonstrate support

Show customers your commitment to customer service while they are first forming an impression of your brand.

Get an edge

Get a critical advantage over your competition by making yourself available to answer questions immediately, making it easy for your customer to make a decision right now.

Save money

Live chat is available with our standard plan - You won’t pay anything extra to start using it.

Convenient to customers

Customers love getting fast answers, especially when it comes to a purchasing decision. With live chat, you can answer their questions as fast as possible.

Build relationships

With real profile pictures and agent names integrated, our live chat solution presents you to your customers as a genuine support team that is eager to help.
Live Chat Software

Support your customers in real-time.

Chat with your customers directly on your website and answer their questions in minutes - not through email conversations that can take days.

SwiftDesk - Live Chat
Enabled with a click

Easy To Start

Integrate live chat with your website with a single line of code. Chat appears within a SwiftDesk widget, an embeddable window you can add to your website so customers can search your knowledge base, leave you a message, or start a live chat.

  • Install your widget, then enable live chat with a single click
  • Choose when you are ready to handle live chat conversations
  • Automatically hidden when no one is available to chat
SwiftDesk - Live Chat Software
Automtically managed availability

Available When You Are

SwiftDesk chat makes sure your team is online and ready to chat before it appears as an option to customers. If you are not there, the chat option is hidden until you get back. No frustrated customers and missed chats if you forget to sign out.

  • Live chat automatically hidden when no one is online
  • Just sign-in to SwiftDesk to enable your live chat
  • Manually choose your availability for extra control
SwiftDesk - Embedded Knowledge Bases
Instant answers for your customers

Paired With Your Knowledge Base

Live chat appears right next to your connected knowledge base in your SwiftDesk widget - putting your help documentation right at your customer's fingertips.

  • Make your articles available right where you are chatting
  • Help customers find instant answers
  • Demonstrate your multiple support options
SwiftDesk - Multiple Brands
Support multiple businesses

Multiple Brands

SwiftDesk’s multi-brand support means your team can chat with customers across brands from a single view. There is no need to have multiple tabs or logins, so your team can be fast and stay productive.

  • Create brands for each business you are supporting
  • Manage agent access independently for each brand
  • Support customers across brands without changing views

A better way to chat with customers.

Easily Deployed
The SwiftDesk widget only takes a single line of code to be added to your website or CMS to deploy. You can make configuration changes in SwiftDesk, so you’ll never need to change the code.
Easily Managed
Each agent can choose whether they want to be available for chat, so you can still use SwiftDesk without accepting chats. Just set your status to available when you are ready to go.
Presence Detection
SwiftDesk relies on real-time presence detection to your agents are online and available to accept chats before the chat option is displayed to your customers, so you never need to worry about customers starting chats when no one is there to answer them.
Missed Chat Handling
If you miss a chat request, it will automatically be converted to an open conversation in your inbox, ready for you to reply as though it was received as an email.
Automatic Log-off
All agents are automatically set to unavailable if a chat request is missed so that the chat feature will go offline and further customers will not be frustrated.
Automated Introductions
A bot introduction process captures customers’ inquiries and details before the chat is presented for agents to answer, ensuring only genuine chat requests appear, and only when the basic details have been established.

Ready to get started?

Try us free for 30 days.
Get Started
  • Free 30-day trial
  • All features
  • No credit card