All your conversations, all in one place.

Manage your customer emails in a single shared inbox – no tickets required. Customers engage with a real person, getting the personalised experience they deserve.
SwiftDesk - Customer Support Software

A collaborative environment for email support

Manage your inbound support emails directly from SwiftDesk and take advantage of collaboration and productivity tools to stay on top.

Shared Inbox For Teams

Reply to customers and leads quickly and accurately with a shared email inbox. Easily manage your inbound emails across multiple brands with collaboration and productivity tools designed for customer service teams.

Collaboration

Agents can assign themselves to conversations, making it clear when they are working on a conversation, and preventing collisions.

Multi-brand Support

Support unlimited brands at no extra cost. You'll be able to review conversations across all brands in a single view, or split them out by brand.

Consistency

SwiftDesk will automatically load a standard greeting and signature when replying to customers - keeping your outbound replies consistent across agents and saving time in composition.

Seamless Support

Every brand in SwiftDesk will be issued a unique support email address on the swiftdesk.io domain that you can use to send and receive emails (i.e., support@yourcompany.swiftdesk.io).

However, you can also choose to have SwiftDesk send from an email address on your domain (i.e., support@yourcompany.com). This completely hides the SwiftDesk name and allows you to maintain your branding seamlessly.

BYO Email Address

Use an email address on your domain to send replies from SwiftDesk, completely maintaining your branding.

DKIM Verification Support

Choose from either a simple email verification process or a more complex DKIM DNS option (advanced users) to beat spam filters and ensure maximum deliverability.
  • Multiple Brands
  • Consolidated Inbox
  • Collision Detection
  • Reply Templates
  • Open/Closed Status
  • Unique Branding Email
  • BYO Email Address
  • Internal Notes
  • Conversation History

Upgrade Your Inbox

Delight your customers and empower your customer service team with dedicated customer support software.

Save Time

Save time managing conversations with customers across multiple brands with a single, consolidated view.

Avoid Duplication

Avoid duplicating reply effort with clear, real-time indicators when agents are working on conversations.

Reply Faster

Create replies faster with consistent greetings and signatures already loaded into your reply.

Stay Focused

Understand how much work is outstanding with clear separation of open and closed conversations.

Stay Consistent

Maintain consistency in your outbound emails with automatic professional formatting.

Keep History

Keep a history of your customer interactions in a central location open to the whole team.

Try us free for 30 days.
You will love the SwiftDesk experience.

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