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All your conversations,
all in one place.

Manage conversations with your customers across email, chat, SMS and web forms in a single shared inbox - built for teams.

SwiftDesk Shared Inbox

Multiple Channels. Unlimited Brands.

Help your customers from one inbox no matter how they reached out to you - even across multiple businesses.

Save time

Manage conversations across multiple brands from a single, consolidated view the whole team can access.

Avoid Duplication

Stay organized as a team with task assignment and clear, real-time indicators of who is handling each customer conversation.

Reply Faster

Create your own library of standard replies ready to prepare correct and consistent responses to your customers in seconds.

Stay Focused

Easily understand and manage your customer support workflow with a clear view of remaining open conversations.

Know Your Customers

Understand your customers' history with your business at a glance, so you can reply accurately and appropriately.

Keep History

Keep a history of your customer interactions in a central location open to the whole team.
Built For Teams

Deliver fast, effective support.

Manage your inbound customer support with SwiftDesk and take advantage of collaboration and productivity tools to stay on top.

SwiftDesk - Customer Conversations
One inbox for all channels

Team Inbox

Reply to customers and leads quickly and accurately with a shared inbox. Easily manage conversations across multiple brands with collaboration and productivity tools designed for customer support teams.

User Assignment

Prevent duplicate effort by explicitly assigning agents to conversations and making it clear to everyone when a conversation is being worked on.

Live Watchers

See who else is looking at the same conversation, even if they are not assigned to it, so you can co-ordinate as a team.

Automatic Assignment

Users are automatically assigned to conversations and chats once they start replying - so everyone is clear who is handling it even if they haven't been assigned manually.
SwiftDesk - User Assignment
All the tools for fast, easy replies

Accelerated Responses

Keep your team organized and responding to conversations quickly and accurately with acceleration tools like tags and reply templates.

Tags

Create custom tags to organize your inbox and identify key conversations. You can even create rules to automatically add tags to conversations as they arrive.

Reply Templates

Build a library of templates for your most common inquiries. With the customer and agent's names automtically inserted, you'll be able to provide comprehensive repsonses in seconds.
SwiftDesk - Customer Conversations
Provide fast, professional support

Seamless Support

SwiftDesk gives you the tools to support customers across multiple channels - and brands - in a single, unified inbox.

Reply naturally to your customers without the ticket numbers or registrations of traditional help desks..

Multi-brand Support

Support unlimited brands at no extra cost. You'll be able to review conversations across all brands in a single view, or split them out by brand.

BYO Email Address

Use an email address on your domain to send replies from SwiftDesk, completely maintaining your branding.

DKIM Verification Support

Choose from either a simple email verification process or a more complex DKIM DNS option (advanced users) to beat spam filters and ensure maximum deliverability.

A better way to support your customers.

Multiple Brands
Add multiple brands to SwiftDesk and support them together in a single consolidated inbox. You'll recieve a unique email address for each brand, and can control user access to each brand independently.
Reply Templates
Create your own library of reply templates to cover the most inquiries your team receives. With support for dynamic placeholders, templates automatically inject the correct names and other details when you use them.
Consolidated Inbox
With a single inbox across all brands you are supporting, you can maintain a clear view of your outstanding customer support workfload and stay productive as you move instantly between conversations on different brands.
Internal Notes
Safely store internal notes on a conversation that will never be sent to customers so your team can discuss and add updates to a conversations while you prepare the reply.
User Assignment
Take ownership of a conversation with an assignment system. A single click signals that you are taking the lead on a conversation so the rest of your team can move on to other open conversations.
Custom Email Address
Configure SwiftDesk to send and receive from the external email address you use today, so you can maintain your branding through your support process.
Conversation Tags
Create tags with different labels and colors - then apply them to conversations to organize and manage your inbox. Identify high-priority conversations, flag FYI-only notifications, or even highlight sales opportunities.
Smart Rules
Set up rules to automatically organize your conversations. Choose from a range of options, including adding tags, assigning specific users, or immediately deleting conversations based on the sender and content.

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