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All our features. One low price.

Every feature is included with SwiftDesk for one low price. No higher plans or additional fees.
  • Shared Inbox
  • Knowledge Bases
  • Integrations
  • Platform
  • Support

Shared Inbox

Create amazing customer experiences with collaboration tools for email support.

Shared Inbox

Redirect your support emails to SwiftDesk and take advantage of the team collaboration, productivity, and reporting tools to deliver excellent customer service.

Reply In SwiftDesk

Reply to emails directly in SwiftDesk and maintain a complete history of your customer interactions in a central location the whole team can access.

Internal Notes

Add notes to conversations that only agents can see, allowing you to capture additional information and keep everyone up to speed on your progress before replying.

Also Viewing

See when other agents are viewing a conversation to prevent duplicate effort.

Collision Detection

Explicitly take ownership of conversations through the assignment system and signal to other agents when you have one covered.

Multiple Brands

Create multiple brands and view conversations with customers in a single consolidated view. Brands are clearly identified in each conversation, and the matching email address for the brand is used when you reply.

Minimal Interface

SwiftDesk automatically hides email signatures and 'reply with history' quotations, so you only see the part of the email that matters — keeping you focused and fast.

Reply Template

Save time and ensure consistency through the reply template, which automatically creates a standard greeting and signature for your reply.

Reply Formatting

Choose from a wide range of formatting options to create HTML email replies. Options include bold, italic, underline, strikethrough, subscript, superscript, quotes, headings, lists, and more.

Conversation History

Quickly access the history of conversations across your team and for a specific customer. A central location for all your interactions ensures the whole team can see the history, and you won't lose replies in one person's sent box.

Customer Profiles

View profile pages for your customers, including key information and a history of their previous conversations with you for easy navigation.

Automatic Re-opening

Closed conversations are automatically re-opened if the customer replies again within a specific time that you can configure. This ensures you have an accurate understanding of when a conversation has been completed, and all the history at your fingertips if one is re-opened.

Unique Email Address

Every brand in SwiftDesk is automatically issued its own email address on the swiftdesk.io domain. For example, support@yourcompany.swiftdesk.io. This gives you a great looking support address that includes your brand name, without the cost or complexity of maintaining any other address.

BYO Email Address

Send emails from SwiftDesk using your own external address if you prefer - i.e., support@yourcompany.com. It only takes some simple configuration and a verification process.

DKIM Verification

When using your own external email address, you can optionally use DKIM verification. This requires you to make changes to the DNS configuration of your domain (advanced) but helps you beat spam filters and ensure maximum email deliverability.

Sound & Desktop Notifications

Optional audio notifications, and desktop notifications let you know when a new email has been received, even if SwiftDesk is not in focus on your desktop. Continue with your other tasks and SwiftDesk will let you know when jump back in.

Knowledge Bases

Create great-looking, fast, and easily searched knowledge bases.

Unique Branded URLs

Every knowledge base running on SwiftDesk has its own unique subdomain. i.e., yourcompany.swiftdesk.io. This ensures you can include your brand name in the unique URL for your knowledge base.

BYO Domain Names

Optionally choose to use your own domain name to access your knowledge base instead of the default subdomain at swiftdesk.io. This requires some extra configuration in collaboration with our support team, but only needs to be done once.

Public Knowledge Bases

Create publicly accessible knowledge bases that everyone can access. Simply share the link with your customers and add it to your website to direct them to your product and service information.

Private Knowledge Bases

Optionally lock down your knowledge base to internal users you have authorized on a specific brand. Distribute your internal product, procedure, and policy information securely and control who has access.

Unlimited Knowledge Bases

Create as many knowledge bases as you like — including multiple knowledge bases on a single brand.

Unlimited Articles

Create as many articles as you like within each knowledge base.

Custom Color

Select a custom theme color to be used throughout your knowledge base to highlight key information such as links and buttons.

Custom Logo

Upload a custom logo to appear at the top of your knowledge base.

Custom Favicon

Upload a custom favicon for your knowledge base site. Use the highest resolution you have available, and SwiftDesk will automatically take care of creating versions in the resolution and formats needed for the most common devices.

Custom Background Image

Upload a custom background image to appear across the home page of your knowledge base to help reinforce your brand.

Custom Social Sharing Image

Upload a custom image to be used when your articles are shared on social media.

Categories

Create categories within your knowledge base to organize your articles.

Category Order

Drag and drop categories into your desired order to control the way they appear in your knowledge base.

Article Order

Drag and drop articles within the category editor to ensure they are presented in a meaningful order within each category.

Formatting Options

Choose from a wide range of formatting options for your articles, including bold, italic, underline, strikethrough, subscript, superscript, quotes, headings, lists, and more.

Attachments

Upload attachments to your articles and easily drag and drop images into the text editor to make them appear inline. Uploaded images are automatically resized and optimized for distribution over the web, saving you the time of manually adjusting images to keep your site fast.

Activity Analysis

See the volume of articles people have viewed and which articles are the most popular with real-time dashboards.

Search Analysis

Understand what customers are searching for and which search terms they are using that are not yielding results. Use this analysis to find ways to expand and optimize your knowledge base, or maybe even your product or service.

Content Analysis

Check how many articles you are making available in your knowledge base over time, helping ensure you are expanding your content when relevant.

SEO Fields

Complete additional fields to describe your article, and SwiftDesk will automatically create meta tags and JSON+LD structured data to ensure your articles are SEO-friendly and can be understood by Google and other search engines.

Machine Learning Search

SwiftDesk analyzes how search terms match the selected article to learn and improve its suggestions for the future.

Real-Time Search

SwiftDesk provides article suggestions in real-time as you type in the search box — ensuring you can find the article you need as fast as possible.

Twitter Sharing Tags

When you have a Twitter account for your brand, you can associate it with your knowledge base, and SwiftDesk will generate additional meta tags on your pages to optimize them for sharing on Twitter.

Integrations

SwiftDesk integrates with your favorite apps for a seamless workflow.

Slack

Get notified of key SwiftDesk events in a Slack channel, so your team will know when something needs their attention even if they aren't signed in.
Slack Integration

Shopify

Know who your customers are, and what they've ordered from your Shopify store, all without leaving SwiftDesk.
Shopify Integration

Google Analytics

Take advantage of Google Analytics' advanced usage analysis tools by integrating it with your knowledge bases.

Platform

Upgrade your customer experience with dedicated customer support software.

Unlimited Brands

Create unlimited brands to support different products and businesses. Manage all your support sites and customer email inquiries together in a single platform.

User Invitations

Invite additional users just by adding their email address. No central user administration work to do.

User Access By Brand

Control which agents have access to each of your brands so that they can only access the internal knowledge bases and work on customer conversations that are relevant to them.

Profile Pictures

Upload a profile picture to personalize your user account and make it easy for other users to see your activity.

Timezone Support

See all times and dates in SwiftDesk based on your selected timezone preference.

Support

We are here to help you be a success.

Help Guide

SwiftDesk comes with a complete help guide explaining all of SwiftDesk's options and features in clear and simple terms.
Visit SwiftDesk Support

Email Support

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