Customer Support Software for BPOs.
Fast, efficient, team collaboration.
SwiftDesk gives your agents the tools to provide fast, efficient, email and live chat customer support across multiple brands.Fast Deployment
SwiftDesk is based in the cloud - so all you need is a browser and an internet connection to get started. Our setup process is entirely automated so that you can have your account up and running in less than a minute.
Whether you are starting a new account, looking to reduce what you pay for customer support software now, or you need new technology to improve your results quickly, you can count on SwiftDesk to be ready as soon as you are.
Simple User Management
SwiftDesk makes user management easy - so you can get your agents onboarded and productive as quickly as possible.
You can invite new users to SwiftDesk with just an email address. They'll be able to complete their account details when they accept the invite, keeping the account creation workload distributed and fast.
When your agents move on, you can remove their access again with a single click.
Multiple Brands
SwiftDesk supports multiple brands. You can create a brand for every business you are supporting and control user access for each one individually.
When your agents log in, they'll only see the information for the brands you've explicitly granted them access to. SwiftDesk keeps multi-brand support fast and straightforward - eliminating the need for multiple accounts or logins.
Fixed Price Invoicing
We understand subscription pricing per user isn't always a good fit for BPOs operating at scale - the prices no longer make sense, and the changing number of agents you have each month creates complexity in the purchase process.
To address this, if you have more than 50 users, we'll gladly work out a discounted fixed price for the range of agents that suit your business, and provide invoices.
Easy Setup
Easy To Learn
Reply Templates
Integrations
User Assignment
Fixed Price
Conversation History
Custom Email Address
Private Notes
Internal Knowlege Bases
Create your own internal instructions and processes for responding to customer inquiries with internal knowledge bases for every brand.
Internal knowledge bases are only accessible by users with access to the brand so that you can securely share information to accelerate your support processes.
We Know BPOs
SwiftDesk is run by the team that created UltimateCSR - A contact center performance management application that supported 75,000 agents on some of the biggest brands in over 100 contact centers throughout the world.
Through UltimateCSR, we worked with some of the world's largest BPOs from 2013 to 2018. We gained a wealth of experience and insights into effectively delivering scalable business software for the outsourcing industry. Now, we've brought that experience to SwiftDesk.