integration, you can respond to discussions on your posts
and manage Messenger conversations without leaving SwiftDesk. Your team can quickly and
efficiently manage customer contacts over this channel without changing applications.
Manage Facebook Comments
Comments are an excellent place for customers to support your product or ask further
questions about your
offering. Unfortunately, they can also be a place for nasty competitors or other
detractors to spread
If left unmanaged, your investment in Facebook posts could just be creating a forum for
about your brand.
With SwiftDesk, you can both monitor and manage those conversations - Showing customers
and detractors that
you are listening and ready to respond.
When people comment on your posts, SwiftDesk intelligently splits them into separate
conversations for each
person. Your team can quickly review discussions and manage where replies back to each
person are needed
without ever needing to check Facebook directly.
SwiftDesk represents Facebook post conversations just like any other channel. Your
agents can stay in the
same familiar inbox without needing to switch applications and contexts to reply.
They'll have tools like
user assignment and templates at their fingertips to ensure the customer gets a quick,
helpful reply to
Your agents don't need direct access to the Facebook page to use the feature. You can
avoid the historical
inconvenience and risk of adding people as Facebook page admins to manage this channel.
When customers send a message to your Facebook page, you'll receive it as a new
conversation in SwiftDesk -
just like a conversation on any other channel. You'll be able to access all the same
tools to help with your
reply, like user assignment, internal notes, and templates.
Consolidate all your communication channels. Receive messages and reply to conversations
in one place, no
matter whether the customer has contacted you via web form, email, live chat, SMS, or
Facebook and SwiftDesk.
- Manage Facebook Messenger conversations for your pages directly in
- Manage Facebook post comments in separate conversations for each
- Apply SwiftDesk tools like user assignment and templates to respond
- Show customers that you are listening and respond to negative
- Avoid the risk and inconvenience of giving your agents direct
access to your Facebook
- Offer customers another way to reach you without additional
processes or software.
- Support customers over email, SMS, live chat, Facebook and email.
If you haven't tried SwiftDesk before and would like to better manage
conversations with your
customers over email, SMS, Facebook Messenger, and Live Chat, we'd love for you to
try SwiftDesk for